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I got a Netflix problem!

 
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HoRRoRFaN
Cinematographer


Joined: 06 Jul 2004
Posts: 128

PostPosted: 08.03.2004 5:06 am    Post subject: I got a Netflix problem! Reply with quote

When I get the three DVDs, I usually watch them in one or two days, as fast as I can basically. Well, I returned my last three DVDs at least five days ago and they only recieved two of them apparently. It still says on the site that I have the UNTOLD STORY DVD that I did in fact mail along with the others. I'm gonna give it one more day, then report a problem, it's pissing me off. Oh yeah, and why is it that they are only sending two a day as of late, then the third comes one or two days later. Just needed to vent, this kinda thing gets me mad, especially since I'm paying for the three DVDs at a time. Has this happened to anyone else before? What should I do?
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Danny Baldwin
Studio Exec


Joined: 26 Jun 2003
Posts: 1354
Location: San Diego, CA

PostPosted: 08.03.2004 5:52 pm    Post subject: Reply with quote

One time it took them a week and a half to check in one of mine. I have a feeling they have a big pile or something and they can get pushed to the bottom.
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HoRRoRFaN
Cinematographer


Joined: 06 Jul 2004
Posts: 128

PostPosted: 08.03.2004 6:04 pm    Post subject: Reply with quote

Danny Baldwin wrote:
One time it took them a week and a half to check in one of mine. I have a feeling they have a big pile or something and they can get pushed to the bottom.




Sounds fair enough, but they can at least notify you ya know? I'll just wait a few more days then...
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Danny Baldwin
Studio Exec


Joined: 26 Jun 2003
Posts: 1354
Location: San Diego, CA

PostPosted: 08.03.2004 6:22 pm    Post subject: Reply with quote

Well, I think as far as they know, you still have it. However, if you report it as lost in the mail, a new one will go out the next day, and if they recieve the other one, it's no longer placed in your missing titles record.
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HoRRoRFaN
Cinematographer


Joined: 06 Jul 2004
Posts: 128

PostPosted: 08.03.2004 7:02 pm    Post subject: Reply with quote

Danny Baldwin wrote:
Well, I think as far as they know, you still have it. However, if you report it as lost in the mail, a new one will go out the next day, and if they recieve the other one, it's no longer placed in your missing titles record.




Is that what they do? I didn't know that they mail another one to you, but I will try basically anything b/c it's kinda ridiculous if one gets lost in the mail when the other two got in their hands... I'm gonna report it lost and that they did not recieve it but I sent, hopefully that works out.
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HoRRoRFaN
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Joined: 06 Jul 2004
Posts: 128

PostPosted: 08.03.2004 7:08 pm    Post subject: Reply with quote

Okay, I jus did it and as you said, the next movie on my list will ship tomorrow after I reported THE UNTOLD STORY as missing, it said that no further action will need to be taken. I hope that this doesn't happen again.
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Michael Scrutchin
Studio President


Joined: 26 Jun 2003
Posts: 832
Location: Pearland, TX

PostPosted: 08.03.2004 7:18 pm    Post subject: Reply with quote

I've been with Netflix for years and this has never happened.



I've also only received one defective/unplayable DVD from Netflix, ever -- just recently, too, with Tokyo Story, but they got a replacement out in a heartbeat. Turnaround has always been super-quick for me (they have a distribution center in Houston, so that helps).



Glad to hear you got it worked out, man. In such situations, it seems Netflix is always eager to correct the boo-boos as quickly as possible and make sure that the customer is happy.
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HoRRoRFaN
Cinematographer


Joined: 06 Jul 2004
Posts: 128

PostPosted: 08.03.2004 9:46 pm    Post subject: Reply with quote

Yeah, I love Netflix and I'm glad it was as simple as it was. This is a new account that I renewed, and the first one that I had was great, I didn't have a problem with it at all... What makes this happen anyway, getting lost in the mail? It's weird that I happened to send all three back at the same time (always have done this), and only two were reported back. I guess the sealing was poor and it came off in the mail, who knows.
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Danny Baldwin
Studio Exec


Joined: 26 Jun 2003
Posts: 1354
Location: San Diego, CA

PostPosted: 08.03.2004 11:58 pm    Post subject: Reply with quote

Well, don't you think there could be a few postmen who look and see that there's a red mailer with Netflix on it, and then try to make a couple bucks on Ebay?
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HoRRoRFaN
Cinematographer


Joined: 06 Jul 2004
Posts: 128

PostPosted: 08.04.2004 3:30 pm    Post subject: Reply with quote

That could very well be the case! Damn postmen!
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